Frequently Asked Questions

Everything you need to know about our gourmet food and shipping.

How do you ensure the freshness of perishable items during transit?

We use specialized insulated packaging and gel ice packs for all temperature-sensitive products. Orders are shipped via express couriers to ensure they arrive in peak condition.

Can I include a personalized gift message with my order?

Yes, you can add a custom message during the checkout process. We will print your note on a premium gift card and include it with your delivery at no extra cost.

What is your policy on returns and refunds for food products?

Due to food safety regulations, we cannot accept returns on food items for change of mind. However, if your order arrives damaged or is incorrect, please contact us within 48 hours for a replacement or refund.

Do you offer international shipping for your gourmet range?

Currently, we only ship within Australia to ensure the quality and integrity of our products. Some rural areas may have longer delivery windows depending on courier availability.

Are your products suitable for people with specific dietary requirements?

We offer a variety of gluten-free, dairy-free, and vegetarian options. Detailed ingredient lists and allergen warnings are available on each individual product page.

How can I track the delivery status of my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.